Building Policies

Fan Conduct
United Spirit Arena intends to provide all guests with a safe, comfortable and enjoyable atmosphere. Consequently, the arena management does not intend to allow a pleasant experience to be disrupted or ruined by a few unruly guests. Therefore, we have established the following rules for expected guest conduct:
  • Guests wearing obscene or indecent clothing are not allowed on arena property.
  • Guests using foul or abusive language or gestures will be subject to ejection from the arena.
  • Guests appearing intoxicated will be denied entry or ejected from the arena.
  • Guests interfering with the progress of the event or going onto the playing surface or stage will be ejected from the arena and arrested.
  • Guests are not allowed on the court at any time during sporting events. Any fan entering the court or interrupting play in any manner can be arrested for trespassing and will be subject to the maximum fine permitted by law.
  • Guests interfering with other guests’ ability to enjoy the game will be subject to ejection.
To enforce these policies, United Spirit Arena event staff will be located throughout the arena. Guests who are not here to enjoy the event or cannot comply with these rules will be subject to ejection from the facility.

Food Policies
A selection of food and beverage items is available for purchase at the arena concession stands as dictated by the event producer. Ovations is the exclusive food and beverage provider for United Spirit Arena. No outside food or drink is permitted inside the arena.

Inspection Policy
All guests are subject to visual inspection of person, parcels, bags, containers and clothing capable of carrying prohibited items. Patrons refusing inspection will be denied entry into the United Spirit Arena.

Prohibited Items
The following are prohibited inside United Spirit Arena: video/audio recording devices, laser pointers/laser pens, weapons of any kind (knives, guns, chains, studded/spiked jewelry, etc.), glass containers or cans of any kind, large purses or backpacks, fireworks, noise makers, alcoholic beverages, outside food and beverage, tobacco products of any kind, large signs, flags, sticks, poles & large banners, animals other than service animals, beach balls, and helium balloons. Additional items may be prohibited for a particular event at the event producer’s discretion; to learn about additional event-specific items, please contact the arena management office or consult the event listing on the arena web site. Violators carrying any of the prohibited items will be subject to ejection from the facility.

Re-entry
Re-entry is strictly prohibited during all events held at United Spirit Arena.

Scalping
The reselling of United Spirit Arena admission tickets on property is strictly prohibited. Guests engaged in such activity may be escorted off premises without any liability to United Spirit Arena.

Smoking Policy
For the health and comfort of others, smoking is not permitted in United Spirit Arena. A designated smoking area is located in the east food court patio on the concourse level. Guests who fail to comply with this policy will be subject to ejection from the arena.

Soliciting
No loitering, trespassing, soliciting/peddling, resale of tickets, merchandise or apparel is allowed on arena property. Any exception to this policy must be approved, in advance, by United Spirit Arena and Texas Tech University.